Delete your Alere account
You can delete your Alere account and its data at any time. Deletion is permanent and cannot be undone.
In the app
- Open Alere and tap the gear icon on the Home screen to open Settings.
- Tap Account.
- Tap Delete Account and confirm.
Without the app
Email support@alere.app from the email address on your account with the subject "Delete my account". We will confirm the request came from you and delete the account within 30 days, usually much sooner.
What is deleted
Immediately: your account and sign-in sessions, your profile and goals, weigh-ins, meals and saved foods, workouts, recorded routes, imported Apple Health / Health Connect workouts, coach messages, and photos you attached. Encrypted database backups that may still contain this data expire within 7 days.
What is kept
Problem reports you sent from the app are kept in anonymised form so we can still fix the problem: your identity, screenshots, photos and identifiers are removed, and what remains is the description you wrote, the generic screen name and error summaries. Resolved reports are deleted 6 months after they are resolved.
Products you added to Alere's shared food catalog (name, brand, barcode and nutrition values) stay in it, because other users log them. They never showed your identity to other users.
Questions: support@alere.app. More detail is in the Privacy Policy.